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These testimonials and case studies
demonstrate how this service is an invaluable resource for any small
business. A small but growing PR consultancy based in the South East had two directors not based full-time at their offices, which had a shared telephone receptionist and admin support system. During a very busy period, they began to urgently feel the need for higher level PA support for diary management, and more importantly, for informed and intelligent telephone support in dealing with clients. Working with the company's existing telephone receptionist, we have devised a system in which I am able to work effectively, but 'virtually', as the PA to four directors wherever they may be - with nobody else realising that I am not physically based at the company's offices. Meeting arrangements are organised using a web-based diary management system. I even have my own personal e-mail with the company's domain name that I use when dealing with clients and other third parties. Because I have an overview of all the directors' priorities and movements, the telephone receptionist has been instructed to pass on all their calls for me whenever they are off-site - which means I can screen calls, deal with simple queries myself, take a message or, when appropriate, pass on a call direct to a mobile or landline, including a home office! The system means that during working hours, important contacts always reach an informed person and a voice - never a voicemail. With the company's stationery in my cupboard, I can even take dictation and send letters that do not require a personal signature on their behalf! "With high-level PA support so
difficult to find and retain - and difficult to financially justify
on a full-time basis for a small company with two off-site executive
directors - Virtually Organised has been the ideal solution. We
have been able to keep our admin overheads low without compromising
on the kind of person we need to be the voice and representative
of the company to our clients." A Cross-Media company based in London required an additional resource to generate sales leads. I attended a briefing at their offices, researched the subject and produced a mailing list of targets. A sales letter was then sent and I followed that with a phone call a few days later to arrange appointments. This campaign resulted in several meetings and potential new business for the company. "We needed a safe pair of hands;
someone who could work independently, sticking closely to our brief,
to identify new business opportunities and secure key meetings.
Having worked with Tracy in the past I knew she wouldn't let us
down. She showed initiative; always sending helpful emails if she
picked up something relevant in the Press, and put her excellent
communication skills to great use. We were pleased with the results
which she achieved." We have been working with Tracy since January 04 and she has proved a valuable asset to our business. She has assumed responsibility for the accounts inc VAT returns and administration assistance, the results have been very impressive, cash collection has improved dramatically due to Tracy's professional and persuasive manner, my accounts are up to date and my VAT return is now a painless experience. Working with Tracy and Virtually
Organised has enabled me to focus on building and improving my business.
Tracy project managed the Director Helpline
marketing campaign with utmost professionalism; assisting with the
sales letter and drawing on her previous experiences. She has an
excellent telephone manner and is a great asset to any small business.
I enjoyed working with her and look forward to doing so in the future. It was wonderfully reassuring to be able to throw at you all the various parts of the mix and for you to sift and sort the information into a well-targeted and structured mailout, the successful end to several weeks of hard work. Additionally the monitoring of replies and follow through meant that we were very well prepared with guest information for our two launch parties and this contributed in no small way to the quality of the guest experience. I am most grateful to you for the
energetic and helpful manner in which you tackled this (and other
tasks) and it made those very busy opening weeks much more productive
for me and for my business. I would have no hesitation in using
this method of outsourcing again for similar purposes as it proved
itself in the response that it generated. |
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